Effective Date: 28 September 2026
Last Updated: 28 September 2026

Shepco Printing & Packaging (Pty) Ltd (“Shepco”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.shepco.co.za, submit an enquiry or request a quotation, communicate with us, or otherwise interact with our business.

This Privacy Policy is intended to comply with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. About Shepco

Shepco Printing & Packaging (Pty) Ltd provides custom printing, carton manufacturing and packaging solutions.

Our website provides information about our products and services and allows visitors to contact us and request quotations.

Business Address:
6 Rawat Road
New Germany
3610
Durban, KwaZulu-Natal
South Africa

Telephone: +27 (031) 701 5108
Email: estimator@shepco.co.za

2. Personal Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website or communicate with us.

This may include:

• Name and surname;

• Email address;

• Telephone or mobile number;

• Company name;

• Product or service requirements;

• Quantity requirements;

• Product specifications;

• Information contained in your enquiry or quotation request; and

• Any other information you choose to provide to us.

Our website currently includes contact and quotation forms that request information such as your name, email address, telephone number, company, product type, quantity and specifications.

We may also automatically collect limited technical information when you visit our website, such as:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages visited;

• Date and time of visits;

• Referring website; and

• General website usage information.

3. How We Collect Information

We may collect personal information when you:

• Complete a contact form;

• Request a quotation;

• Contact us by email;

• Contact us by telephone;

• Communicate with us regarding our products or services;

• Interact with our website; or

• Otherwise voluntarily provide information to Shepco.

We generally collect personal information directly from you.

4. Why We Collect and Use Your Information

We may use your personal information to:

• Respond to enquiries;

• Prepare and provide quotations;

• Understand your printing or packaging requirements;

• Communicate with you about your enquiry;

• Provide our products and services;

• Manage customer and business relationships;

• Process and administer orders where applicable;

• Improve our website, products and services;

• Maintain website security;

• Detect and prevent fraudulent or unlawful activity;

• Maintain appropriate business records; and

• Comply with applicable legal and regulatory requirements.

We will only process personal information for a lawful and specific purpose and will not use it in a manner that is incompatible with the purpose for which it was collected.

5. Lawful Processing

Shepco processes personal information in accordance with the applicable requirements of POPIA.

Depending on the circumstances, we may process personal information where:

• You have provided consent;

• Processing is necessary to respond to your request or take steps at your request before entering into a contract;

• Processing is necessary for the performance of a contract;

• Processing is required to comply with a legal obligation;

• Processing is necessary to protect a legitimate interest; or

• Another lawful basis under applicable legislation applies.

Where processing is based on consent, you may withdraw your consent, subject to applicable legal or contractual requirements.

6. Sharing Your Personal Information

Shepco does not sell or rent your personal information.

We may disclose personal information to trusted third parties where reasonably necessary for the operation of our business or the provision of our services.

These parties may include:

• Website hosting and technical service providers;

• Website maintenance and development providers;

• Email and communication service providers;

• IT and cybersecurity providers;

• Analytics and website-performance service providers;

• Professional advisers;

• Service providers assisting us with business operations; and

• Government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.

Where third parties process personal information on our behalf, Shepco will take reasonable steps to ensure that appropriate confidentiality and security measures are in place.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites operate correctly, remember preferences and understand how visitors use a website.

We may use cookies and analytics technologies to:

• Improve website functionality;

• Understand how visitors use our website;

• Monitor website performance;

• Improve the user experience; and

• Support our marketing and communication activities where applicable.

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of parts of the website.

8. Direct Marketing

Where permitted by applicable law, Shepco may communicate with existing or prospective customers regarding our products, services, company developments or other relevant business information.

Where consent is legally required, we will obtain the appropriate consent before sending direct marketing communications.

You may request that we stop sending direct marketing communications at any time.

9. Security of Personal Information

Shepco takes reasonable technical and organisational measures to protect personal information against:

• Loss;

• Damage;

• Unauthorised access;

• Unauthorised disclosure;

• Unauthorised alteration; and

• Unlawful processing.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

The period for which information is retained may depend on:

• The nature of the information;

• The purpose for which it was collected;

• Our relationship with you;

• Legal and regulatory requirements; and

• Legitimate business requirements.

When personal information is no longer required, Shepco will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

11. Your Rights

Subject to applicable law, you have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information where legally permitted;

• Object to certain processing of your personal information;

• Withdraw consent where processing is based on consent;

• Object to direct marketing;

• Request information regarding how your personal information is processed; and

• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact Shepco using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or other external services.

Shepco is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Children’s Privacy

Our website is intended primarily for businesses, organisations and other customers seeking printing and packaging solutions.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Changes to This Privacy Policy

Shepco may update this Privacy Policy from time to time to reflect changes in:

• Our business;

• Our website;

• Our services;

• Technology;

• Data-processing practices; or

• Applicable legislation.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact us:

Shepco Printing & Packaging (Pty) Ltd

Address:
6 Rawat Road
New Germany
3610
Durban, KwaZulu-Natal
South Africa

Telephone: +27 (031) 701 5108
Email: estimator@shepco.co.za

Website: www.shepco.co.za

16. Information Regulator

If you are not satisfied with how Shepco has handled your personal information, you may also lodge a complaint with the Information Regulator of South Africa, subject to the applicable procedures.

The Information Regulator is responsible for regulating compliance with POPIA and related data-protection requirements in South Africa.

Shepco Printing & Packaging (Pty) Ltd
6 Rawat Road, New Germany, 3610, Durban, KwaZulu-Natal, South Africa
+27 (031) 701 5108 | estimator@shepco.co.za